This website is operated by Archies Arch Support Footwear, Pty Ltd. Throughout the website, the terms “we”, “us” and “our” refer to Archies Arch Support Footwear. Archies Arch Support Footwear offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website. Archies Footwear does not knowingly collect personal information from individuals under the age of eighteen (18). If you are under the age of eighteen (18), please do not provide us with any of your personal information. If you are aware of any individual under the age of eighteen (18) who has submitted their personal information, please let us know so that we may dispose of  the information.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Shipping to Non-EU Countries

Archies Footwear offers international shipping to several countries within and outside the European Union. By placing an order for delivery to a non-EU country through our EU website (https://archiesfootwear.eu), you acknowledge and agree to the following terms:

1. Eligibility and Store Guidance

For all other non-EU countries, orders may be placed through the EU website, provided the shipping destination is supported.

2. Duties, Taxes and Import Charges

Orders shipped to destinations outside of the European Union Economic Zone may be subject to additional import duties, VAT, customs clearance fees, and other local taxes levied by the destination country’s authorities.

These charges are:

• Not included in the total price at checkout
  
  

• The sole responsibility of the customer
  
  

• Out of the control of Archies Footwear
  
  

Archies Footwear will not reimburse, refund, or cover any such charges once the parcel has been dispatched.

3. Refused or Undeliverable Shipments

In the event a customer refuses delivery or fails to pay applicable customs or import charges resulting in the parcel being undeliverable:

• The parcel may be returned to Archies Footwear or abandoned by the carrier.
  
  

• Refunds will only be issued for the product(s) once returned and received at our warehouse in acceptable condition.
  
  

• Original shipping fees and any incurred return shipping costs are non-refundable.
  
  

4. Customer Responsibility

It is the customer’s responsibility to:

• Check with local customs authorities for any potential charges prior to placing an order.
  
  

• Ensure that all delivery and contact information provided is accurate and complete.
  
  

• Accept responsibility for any duties or taxes levied by their local postal or customs authorities.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

When processing your personal data, it is possible that third parties may use technological tools, including artificial intelligence.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Click to view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Archies Arch Support Footwear, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Archies Arch Support Footwear and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - MOBILE TERMS OF SERVICE

By consenting to Archies Footwear Pty Ltd’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at https://support.archiesfootwear.eu/en-US/contact for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy at https://archiesfootwear.eu/pages/privacy to determine how we collect and use your personal information.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at privacy@archiesfootwear.com 

 

SECTION 22 - DIGITAL GIFT CARDS

Effective Date: January 6th 2025

These Terms of Service (Terms) govern the purchase, use, and redemption of Archies Footwear digital gift cards (Gift Cards) issued for use in the EU. By purchasing or using a Gift Card, you agree to these Terms. If you do not agree, please do not purchase or use a Gift Card.

1. Definition of Gift Card

Gift Card: A digital gift card is a prepaid, stored-value card redeemable only through the Archies Footwear EU website.
 Non-transferable: Gift Cards are non-transferable and cannot be redeemed for cash except where required under EU or local member state law.

2. Validity Period

Gift Card Expiry: Gift Cards are valid for ten (10) years from the date of purchase. Upon expiry, any remaining balance will be forfeited. .

3. Fees

No Fees: Archies Footwear does not charge activation, maintenance, or inactivity fees on Gift Cards, as required under EU consumer law.

4. Redemption

Online Use: Gift Cards can only be redeemed on the Archies Footwear EU website by entering the 14-digit code at checkout.
Multiple Transactions: Gift Cards may be used across multiple transactions until the balance is exhausted.
Purchases Exceeding Balance: If your purchase exceeds the available balance, the remaining amount must be paid using another accepted payment method.
Restrictions on Purchase:
– Gift Cards cannot be used to purchase other gift cards.
– Archies Footwear may refuse, cancel, or hold any transaction if fraud, misuse, or violation of these Terms is suspected.

To check your balance, please visit the Archies Footwear website or contact customer service.

5. Refunds and Faulty Cards

Gift Cards are non-refundable and cannot be exchanged for cash except where required by EU or member state law.

Faulty Gift Cards: If a Gift Card is faulty or does not function as intended, you are entitled to a remedy under applicable consumer protection laws.  

Returns to Gift Cards

• For returns due to change of mind, any refund will be issued as store credit to the original Gift Card. This does not extend the original validity period of the card.

• For refunds required under applicable consumer protection law (for example, for faulty goods), we will provide a remedy that is appropriate and compliant with such law.

• Where a refund is issued to a replacement Gift Card, it will be subject to a new validity period.
  

6. Right of Withdrawal

If you purchase a Gift Card online, you have the right to withdraw from the contract within 14 days of receiving the Gift Card without giving any reason, provided the Gift Card has not been used, either in whole or in part.

To exercise the right of withdrawal, you must inform us of your decision by contacting us using the details in the "Contact Us" clause. If you withdraw, we will refund all payments received from you without undue delay and using the same means of payment as you used for the initial transaction.

7. Liability

Limitation of Liability: Archies Footwear is not responsible for loss, theft, damage, or unauthorised use of a Gift Card after delivery (including via email or digital wallet), except where required under EU consumer law.
Lost or Stolen Cards: If your Gift Card is lost or stolen, please contact customer.service@archiesfootwear.eu with proof of purchase. Replacement may be possible at our discretion but is not guaranteed.
Incorrect Information: Archies Footwear is not liable for errors resulting from incorrect details supplied at purchase, such as incorrect email addresses or delivery information.
Technical Issues: Archies Footwear is not liable for delays or failures caused by technical issues, including email delivery delays or website outages.
Gift Card Value: Archies Footwear is not liable for discrepancies in Gift Card balance unless caused by our error.
 Force Majeure: Archies Footwear is not liable for failure to fulfil these Terms due to circumstances beyond our control, including natural disasters, strikes, or system failures.

8. Payment Methods for Gift Cards

Excluded Payment Methods: Gift Cards cannot be purchased using Buy Now, Pay Later (BNPL) services such as Klarna or PayPal Pay in 4. Transactions attempted with these methods may be cancelled.

9. Privacy and Data Security

Archies Footwear processes personal data in accordance with the General Data Protection Regulation (GDPR).
This includes the lawful collection, use, storage, and protection of personal information provided during the purchase or redemption of a Gift Card.
 All data will be handled in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of Ireland.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland. Notwithstanding the above, if you are a consumer residing in a member state of the European Union, you also benefit from any mandatory provisions of, and the right to bring enforcement proceedings in, the laws of your country of residence.
 Archies Footwear may amend these Terms when required by EU legislation. Updated Terms will be available on our website, and continued use of a Gift Card constitutes acceptance of any changes.

11. Contact Us

For questions or assistance with your Gift Card, please contact us via live chat or email customer.service@archiesfootwear.eu.

 

SECTION 23 - PROMOTIONS & SALES

Black Friday 2025

Promotion Eligibility

This offer applies only to purchases made through our official online store between 10:00 PM CET Monday 24 November 2025 and 11:59 PM CET 1 December 2025.

Promotions:

• Buy any 2 pairs get €10 off

• Buy any 3 pairs get €30 off

• Buy any 4 pairs €40 off

• Offer excludes gift cards, clearance items, and third-party products.

• Discount applies automatically in your cart, no code required

• Limited to one discounted transaction per customer or household

• Discounts cannot be applied retrospectively to previous orders or combined with any other offer, clearance, sale or discount code.

• The number of pairs eligible for this offer is capped at 10 pairs per customer or household.
  
  

Standard Returns Policy

Nothing in this policy limits your rights under the European Union Consumer Law. If a product is faulty, unsafe or not as described, you’re entitled to a repair, replacement or refund, and we’ll cover any reasonable return costs. 

• 60-Day Return Period: All footwear purchased from our official online store can be returned within 60 days of purchase. If you purchased from a retailer, the retailer’s please check their specific returns policy will apply.

• Return Options: You can choose from the following return options regardless of item condition:

• Exchange: Free exchanges regardless of item condition.

• Store Credit: Free Store credit in the form of a discount code for our online store.

• Product Refund: Refund for the product only, minus return postage costs specified below.

Return Postage Costs

Return postage costs are based on the number of pairs returned:

• 1-2 pairs: €5.99

• 3-4 pairs: €8.99

• 5-6 pairs: €12.99

During the Black Friday promotion, we are committed to providing a seamless return experience. Our standard Return Policy remains in effect, with the following additional considerations which apply to all purchases made during the Black Friday Promotion Period.

Refunds and Discount Recalculation
If one or more items from a discounted order are returned, the promotional discount will be proportionally recalculated and deducted from any refunded amount.

• Refunds apply to product value only and exclude original shipping fees.

• If a return causes your order to fall below a discount tier (e.g., from 4 items to 2), your refund will reflect the lower eligible discount. For example, if you return one pair in a four-pair order that received a discount of $40, we’ll apportion $10 of the discount to each pair in the order, and your refund for the pair you return will be reduced by $10. 

• We will not apportion discounts or modify our standard return shipping policies for refunds governed by your rights under the European Union Consumer Law. 

1. 2. Returns During Peak Periods
   Due to high seasonal volumes, please allow up to 15 business days for return or exchange processing for purchases made during the Black Friday period. Refunds provided under the European Union Consumer Law will be provided within mandated time periods.

2. Order Modifications and Cancellations
   Orders placed during the Promotion Period cannot be modified once confirmed, unless you are exercising your statutory right of withdrawal. Cancellations before dispatch are subject to approval and operational constraints. We cannot guarantee reapplication of the promotional discount for a subsequent order. 

Right to Amend or Withdraw Offer
We may amend or withdraw this promotion prospectively and before you place an order. Any orders placed prior to any change or withdrawal of the policy will be honoured. 

Reference to other Terms

We collect and handle personal information in accordance with our Privacy Policy. When processing your personal data, it is possible that third parties may use technological tools, including artificial intelligence.

These Black Friday Promotion Terms operate alongside our standard Terms of Service  and Returns Policy. To the extent of anyIn the event of inconsistency, the terms that provide the greater rights under the European Union Consumer Law will prevail.

Returns & Withdrawal Policy (EU)

1) Statutory right of withdrawal for European Union Customers 

Our European Union consumers have a legal right to withdraw from any online purchases within 14 days without giving any reason.

• Withdrawal period. The 14-day period runs from the day you (or a person accepting delivery) receive the goods.
  
  

• How to exercise. Tell us clearly that you want to withdraw (e.g., by email or via your account).
  
  

• Refund timing & method. We will refund you no later than 14 calendar days after we receive the returned goods or evidence that you have sent them back, using the same payment method where possible.
  
  

• What we refund. We refund the product price and the cost of our standard outbound delivery. If you chose an enhanced delivery option (e.g., express), we do not refund the extra cost.
  
  

• Return shipping cost. Unless we state otherwise, you bear the direct cost of returning the goods (see “Return Postage Costs” below).
  
  

• Condition of returned goods. You may handle the goods to check their nature, characteristics and functioning—similar to how you would in a shop. If you handle the goods more than necessary for these purposes, we may deduct any diminished value from your refund. You won’t be liable for diminished value if we did not properly inform you of your right of withdrawal.

Your statutory rights apply irrespective of our commercial 60-day returns policy located here: https://support.archiesfootwear.eu/en-US/summary-of-our-returns-policy-224625. Where our 60-day returns policy is more generous, it applies in addition; where it is stricter, your statutory rights prevail.

2) Model Withdrawal (EU)

(If you wish to withdraw from the contract, please email us at support.eu@archiesfootwear.com)

• To: [Merchant Name, Address, Email]

• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [insert items]

• Ordered on [date] / received on [date]

• Name of consumer(s): [name]

• Address of consumer(s): [address]

• Signature of consumer(s) (only if this form is notified on paper): [signature]

• Date: [date]